Thursday, June 27, 2013

Generosity of spirit has to do with forgiveness, compassion, going the extra mile, the bigger picture, etc.  You know that people are imperfect, as are you.  So, people screw up, as do you.  Therefore, what you have to do is demonstrate generosity of spirit that is the extra mile, forgiveness, caring, empathetic dimension of yourself.  In order to do that means you go the extra mile, you reach out, say “Thank you.”  You say “I’m sorry.” You forgive and you let it go and you move ahead.  You let go of the stuff that’s irreconcilable so that you can get on with your life.  Show that generosity of spirit and you will see results.
Monday, June 24, 2013

Responsibility is all about owning whatever decisions you have made.  When you are a fully functioning grown-up, you take responsibility for your behavior, your actions, your decisions and your initiatives.  So, responsibility really is learning to be a fully functioning adult.  If you say you are going to do something, do it!  If you say you are going to follow through, follow through!  If something is broken on your watch, take ownership for it!  Follow through, show commitment, and avoid the blaming, the whining, and that somehow thinking that making excuses is going to get you results.  Take more responsibility and others will as well. 

Thursday, June 20, 2013
Character is everything. When you hire somebody you hire them based upon their background and skills and when you fire somebody, it almost always has to do with character. At the end of the day everything comes down to your character, your principles and your basic governing values. What is one of the ingredients of character? It is your integrity. It is what everybody wants out of a co-worker or people in their family; even if that somehow means that you are going to be unpopular by telling the truth. If you tell the truth and refuse to lie, you are generally going to get better results in the long term. So, I encourage you to commit to more integrity. Tell the truth and you will get a reputation accordingly.
Wednesday, June 12, 2013
Regardless of whether I am talking to a parent or a businessperson, people really want discipline out of their children, co-workers, and subordinates. What is discipline? Discipline is the willingness to stay committed to do something even if you are disinterested in doing it. Whether it is discipline at exercise or discipline in following through with your education. If you think about discipline, and you have some way to influence yourself or someone else, simply say, “Discipline is doing it anyway.” If you are going to exercise and you are disinterested, just do it anyway. If you are going to follow through, do it anyway. When you do it that way, you are going to learn discipline and you will get a lot more done.
Thursday, June 6, 2013

People are often uncomfortable getting criticism and it makes them feel bad.  Sometimes we set them up and it makes it worse.  We say, “Well, gee, Bob, you are doing a good job… but… this isn’t very good and that’s pretty bad too.”  If you set them up that way, it makes the situation worse because even if Bob is doing a good job he is unlikely to hear that.  My recommendation is when you tell people what they are doing right; make sure you tell them the good news after the bad news.  Say something like this, “Bob, I really want you to work on your customer service skills, and I am telling you this because your technical skills are absolutely brilliant and you add so much value around here.”  If you tell them the bad news first and then the good news after that, you’ll get by far better sign-up and changed behavior.