Showing posts with label options. Show all posts
Showing posts with label options. Show all posts
Friday, December 7, 2012
The two-option or three-option move--this is an open-ended question, so you always want to start it with the word “Which.” For example, if I want to meet with you next week, I would ask, “Which day is better for you, Monday or Tuesday?” Remember to put your preferred option last. Or, a three-option move is where you give three options and put the preferred option last. So I would ask, “Which day is better to meet you next week, Monday, Tuesday, or Wednesday?” Remember, the preferred option is last. You can ask two or three options. Make sure you open with the question, “Which?” So, ask the two-option or three-option move, put the “which” in front and it will sound something like this, “Which is better for you, buying one CD, two CD’s or the entire series?”
Tuesday, January 31, 2012
If you think about conflict that you’ve been dealing with in one respect or another, you’ll notice that every time you encounter conflict you start to polarize. What that means is that you’ll interpret anything that creates stress from a position of two options. You’ll think about right vs. wrong, good vs. bad, win vs. lose, and all vs. nothing. When you start polarizing you are only thinking two options and you start obsessing about the loss, the nothing, the stupid or the failure. So what you do is make sure that in any situation around which there is conflict, that there are a minimum of three options. You’ll be struck to see that when you offer three or more options any conflict now seems to be manageable. So instead of polarizing, make sure there are multiple options… a minimum of three.
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