Showing posts with label Listening. Show all posts
Showing posts with label Listening. Show all posts
Monday, July 8, 2013
It is curious that all the surveys continue to confirm that
everyone wants more listening… listening from your partner, a service provider,
from a manager; the reality is rarely do people actually listen. When you listen, its more than just hearing
what someone says. It means that you
play back to them what you thought they said.
When you do that, you reduce the margin for error between what you heard
and what they said. And, more important,
when you play it back, they feel understood. If they feel understood, they are
much less likely to get defensive. Spend
more time listening to what people say and then play back to them, particularly
when it is important what they said. When you do that, you actually make
progress because listening is the best way to get your point across.
Tuesday, July 17, 2012
Listening is so essential in marriages, between supervisors and supervisees, and between customer service reps and the market. Very often surveys point to the fact that people really fail to listen. What we need to do is spend more time listening. The way you do it is you listen to what people are saying to you and then you play back what they said, particularly when it is important. So somebody says something and you say, “Let me see if I understand what you are saying, what you are saying to me is… this or that.” When you play back to the person what you thought they said, particularly in the beginning of important conversations you are much more likely to get on track and people will get a lot less defensive.
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